JnrChef Privacy Policy

We are Jnr Chef Ltd, otherwise known as JnrChef children’s cookery lessons or JnrChef (“we” “our”, “us” or “Jnr Chef”). We are committed to protecting the privacy of all users of our website www.jnrchef.co.uk, or mobile applications (together, the “Sites”). Please read this privacy policy that explains how we use and protect your personal information. Any defined terms in this Policy are as defined in the Terms and Conditions which can be found on our Website. 

Published: 1 September 2023.

1. Contact Details  

If you have any queries or requests about this privacy policy or how we handle your information more generally, you can get in touch by contacting us at [hi@jnrchef.co]

 

 

2. Who is processing my Information?

We at Jnr Chef Ltd are the controller of the data and we also process it to fulfil your orders. 

 

 

3. How We Collect Your Information

We collect your information when you interact with us or use our Services or order our Products, such as when you use our Sites to place an order. We will also look at how visitors use our Sites, to help us improve our Products and Services and optimise customer experience.

 

 

4. Information We Collect From You 

The aim of this Policy is that as part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.

 

 

5. Use Of Your Information

We will only process your information if there is a reason for doing so, and if that reason is permitted by law. To enable you to order from us, we will create a Consumer account for you after your registration. In order to protect your Consumer account from access by third parties, we store your user name and password. In order to be able to deliver the Products to you as desired, we store your contact data, order and delivery time. You can voluntarily provide your phone number so that we can contact you in case of delays or problems delivering your Products.

We use the email address, telephone number and postal address provided by the Consumer to communicate with the Consumer in relation to similar product and service offers by email, SMS and mail. If you do not wish to receive any further advertising information by email, SMS or mail, you can object to the use of your contact data for advertising purposes at any time without incurring any costs other than for transmission according to the basic rates. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you only if you have consented to this.

 

 

6. Payment information  

Your payment details will be sent to the appropriate payment service provider depending on the payment method you choose. The payment service provider is responsible for your payment data. Information, particularly about the authority responsible for the respective payment service provider, the contact information for the data protection officers of the payment service providers and the categories of personal data that are processed by the payment service providers, can be obtained from the payment service provider directly. 

 

 

7. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Sites may become inaccessible or not function properly. 

 

We may decide to use cookies to make the use of our website as optimal as possible. We can evaluate usage profiles in order to understand the use of our website, to determine target audiences for our products and to optimise our offers. 

 

Cookies are small text files that are placed on your computer when you visit our website and allow your browser to be reassigned. Cookies store information such as your language setting, the duration of your visit to our website or the information you enter there. This avoids the need to re-enter all necessary data for each use. Cookies also enable us to recognise your preferences and to tailor our website to your interests.

 

 

8. Marketing  

Where you have given your consent or where we have a legitimate interest for doing so (and are permitted to do so by law) we will use your information to let you know about new products or services that we may introduce from time to time.

 

 

9. Automated Decisions

We undertake fraud checks on all customers which is necessary for us to: 

 – perform our contracted services to Consumers; 

 – ensure that our Products and Services (and those of all our partners) provided are duly paid for;

 – ensure that Consumers themselves are protected from fraudulent transactions being made on their payment cards.

 

 

10. Retention Of Your Information 

We will only retain your information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. In the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you, we retain your information for a longer period.

 

11. Sharing your information

The information we collect about you is stored on our servers in the UK. We are very careful and transparent about who else your information is shared with.

 

 

12. Security

We adopt robust technologies and policies to protect your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

 

 

13. Your rights

Under certain circumstances, you have rights under data protection law in relation to the information we hold about you. Every customer or any other person affected by data processing has the right to information according to Art. 15 GDPR, the right to correction according to Art. 16 GDPR, the right to deletion according to Art. 17 GDPR, the right to restriction of processing according to Art.18 GDPR, the right to objection according to Art. 21 GDPR and the right to data transferability according to Art. 20 GDPR. 

You can submit your objection through our contact channels at www.jnrchef.co.uk.

 

 

14. Changes To Our Privacy Policy

We update this privacy policy from time to time and the updates will be available on the Website and app.